FAQ

Frequently Asked Questions – Alcantro London

1. Where is Alcantro London located?
We are located at in the United Kingdom — right in the heart of the city’s fashion district.

2. What are your opening hours?
Our boutique is open Monday to Friday, 9:00am – 4:00pm.
We are closed on weekends and public holidays.

3. How does the Exclusive Clearance Sale work?
Our clearance includes selected Alcantro pieces at exceptional prices. All items are limited in stock and will not be restocked once sold out.

4. Do you offer shipping within the UK?
Yes — we ship across the United Kingdom via trusted courier partners.
Delivery time: 1–3 business days processing + 5–10 business days shipping.

5. Do you ship internationally?
Currently, we offer international shipping to selected countries. Please contact our support team for details and rates.

6. What is your return policy during the Clearance Sale?
Due to the limited nature of our clearance pieces, all sales are final. Please check sizes and details carefully before purchasing.

7. How can I contact Alcantro London?
You can reach us via:
📞 +44 7397 943847
✉️ support@alcantro.com
Or by visiting our boutique during opening hours.

8. Can I reserve an item?
Unfortunately, we cannot hold or reserve clearance items. Availability is on a first-come, first-served basis.

9. Are the clearance items the same quality as regular stock?
Absolutely — all clearance items are genuine Alcantro pieces, designed with the same premium fabrics and craftsmanship as our full-priced collections.